Where employee relations, media relations and crises intersect

February 7, 2017 Russ Fradin<br><img src="http://dyrbj6mjld-flywheel.netdna-ssl.com/wp-content/uploads/2013/07/DS-M-Russ.jpg" alt="Russ Fradin" class="avatar" width='100' height='100' style='border-radius: 50%;'/>

No brand is immune to crisis. Take Wal-Mart for example. A few years ago, its customers were fed up. Many complained that visiting the store was unpleasant: Bathrooms were dirty, checkout lines took forever, and sales associates were scarce. In 2015, executives decided to start paying workers more. In short order, the store experience improved. […]

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Where employee relations, media relations and crises intersect

No brand is immune to crisis. Take Wal-Mart for example. A few years ago, its customers were fed up. Many c...